Balance Health & Wellness

Our contact details 

Name: Claire Hayhurst-Knowles t/a Balance

Phone Number: 07976 316122

Website: balancehealthwellness.co.uk

E-mail: claire@balancehealthwellness.co.uk

The type of personal information we collect 

We currently collect and process the following information:

· Personal identifiers, contacts and characteristics for example: name and contact details including email address and telephone number(s).

How we get the personal information and why we have it

The personal information we process is provided to us directly by you for the following reason:

· To contact you about your treatment, or services listed on our website.

We use the information that you have given us in order to contact you in relation to services we provide.

We will not share this information with anyone. 

Your consent

You are able to remove your consent at any time by unsubscribing. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. I do not hold any treatment information electronically, so if you wish to have your data copied or transferred I will work with you to find the most secure way to do this.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Record keeping

I am legally required to keep client records for 6 years after the last treatment. With children under 18 years, the legal requirement is that I keep the records until the child is 25 years or if 17 years when treated, then they are to be kept until they are 26 years. 

Insurance

I am insured with WellBeing insurance and a full member of Complementary Health Professionals (CHP), one of the UK’s leading professional associations.

Processing operations that constitute automated decision making

There are no processing operations that constitute automated decision making in my business.

Data protection policy

This document forms my data protection policy and shows how I comply with GDPR. This form will be amended and reviewed as and when changes occur in how I process data and always annually.

Effective and structured information risks management

Theft of locked electronic devices which are secured with a password known only to me.

Clinic break in – clients’ details are stored in a locked filing cabinet.

Named data protection officer and management responsibility

I am the DPO and will ensure compliance with the GDPR.

Security policy

Electronic devices are password protected.

Data breach policy

A personal data breach means a breach of security leading to the destruction, loss, alteration, unauthorised disclosure of or access to personal data.

If a breach of personal data has occurred that is likely to result in a risk to the rights and freedoms of individuals, then I only have to notify the ICO.

When a breach is likely to result in a high risk to the rights and freedoms of individuals, I will notify those concerned promptly and without undue delay.

In all cases, records of personal data breaches will be kept.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at claire@balancehealthwellness.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk